Frequently Asked Questions
What products does VALO Home offer?
VALO Home offers thoughtfully selected lighting, climate products, and modern home essentials designed for everyday living.
Where does VALO Home ship?
We currently ship within the United States.
What is your order processing time?
Orders are typically processed within 1–3 business days, Monday through Friday.
What is your order cut-off time?
Orders placed before 2:00 PM (CST) are processed on the same business day. Orders placed after 2:00 PM are processed on the next business day.
What are your shipping options?
Free Shipping: 5–15 business days on orders over $70. Standard Shipping: $8, 5–15 business days. Express Shipping: $15, 2–7 business days.
Which shipping carriers do you use?
We ship orders with trusted carriers, including USPS, UPS, and FedEx.
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with tracking information.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additional payment methods may be available at checkout depending on your device, location, and eligibility.
Which currency will I be charged in?
Customers are charged in United States Dollars (USD). The final currency and order total will be shown at checkout before you complete your purchase.
Is my payment data safe with you?
We use secure payment processing and industry-standard security measures to help protect your payment information. VALO Home does not store your complete credit or debit card details on our servers.
What is your return policy?
We accept eligible returns within 30 days of delivery. Please review our Return & Refund Policy for complete details.
How long does it take to process a refund?
Once your return is approved, refunds are typically processed within 7 business days.
Who pays for return shipping?
For approved change-of-mind returns, the customer is responsible for return shipping costs. If your item arrives damaged, defective, incorrect, missing, or incomplete, Valo Home will cover the cost of return shipping once the issue has been reviewed and confirmed.
Can I cancel or change my order?
Orders may be cancelled within 24 hours of purchase.
Once an order has been processed or dispatched, cancellation requests may no longer be accepted.
Please refer to our Return & Refund Policy for additional information.
How can I contact customer support?
Business Name: Valo Home
Email: contact@valohome.us
Phone Number: +1 469 980 1007
Address: 5151 Headquarters Drive, Suite 290, Plano, TX 75024, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.