Frequently Asked Questions

How much is shipping?

Available shipping methods, charges, and delivery estimates are shown at checkout before payment. See our Shipping Policy.

How do I track an order?

When tracking becomes available, it is sent to the email address used at checkout. You can also visit Track Your Order for help.

Can I change or cancel an order?

Email us as soon as possible with your order number. We cannot guarantee changes or cancellation after processing has started.

What is the return policy?

Eligible items may be returned under the conditions in our Refund Policy. Contact us before sending an item back so we can provide instructions.

Are all pictured colors available?

No. The selectable finish on each product page is the finish currently offered. We removed unverified color variants from the catalog.

Are the product images photographs?

Some lifestyle and detail images are digitally staged from supplier product references. Product descriptions disclose this. Small production details should be confirmed before launch through physical samples.

How can I contact VALO?

Use our contact form or email partners@generalstrategy.co. Support hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time.