Payment Policy
Last Updated: August 16, 2026
At VALO Home, we aim to provide a secure and convenient checkout experience for every customer.
Accepted Payment Methods
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additional payment methods may be available at checkout depending on your device, location, and eligibility.
Payment Authorization
Payment is authorized and processed securely at the time of checkout. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
Pricing and Currency
All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated. Applicable taxes and shipping charges will be calculated and displayed at checkout before you complete your purchase.
Payment Issues
If your payment is declined or cannot be processed, please verify your payment information or try another payment method. Your order will not be confirmed until payment has been successfully authorized.
Order Confirmation
After your payment is successfully processed, you will receive an order confirmation email containing your order details. If you do not receive a confirmation email, please contact us at contact@valohome.us.
Payment Security
We use secure payment processing and industry-standard security measures to help protect your payment information. VALO Home does not store your complete credit or debit card details on our servers.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
Approved refunds are generally processed within 7 business days.
For more information, please refer to our Return & Refund Policy.
Contact Us
If you have any questions regarding payments or your order, please contact us:
Business Name: Valo Home
Email: contact@valohome.us
Phone Number: +1 469 980 1007
Address: 5151 Headquarters Drive, Suite 290, Plano, TX 75024, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.