Shipping policy

VALO Shipping Policy

This policy explains how orders placed through the VALO online store are processed and delivered.

Shipping charges and estimates
Available delivery methods, shipping charges, taxes, and any estimated delivery window are shown at checkout before payment. Estimates are provided for planning and are not guaranteed delivery dates. Carrier delays, weather, customs, address issues, and periods of high demand can affect delivery.

Order processing
Orders are reviewed before fulfillment. Processing time can vary by product, availability, payment review, weekends, and holidays. We will contact you if a material inventory or address issue prevents the order from moving forward.

Tracking and split shipments
When tracking is available, it is sent to the email address used at checkout. An order containing more than one item may arrive in separate packages or from separate fulfillment locations. Tracking can take time to update after a carrier receives shipment information.

Address accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact partners@generalstrategy.co as soon as possible if a correction is needed. We cannot guarantee an address change after processing has begun, and additional carrier or reshipping charges may apply to an undeliverable order.

International orders
Where international shipping is offered, the recipient is responsible for customs duties, import taxes, brokerage charges, or other local fees unless checkout expressly states otherwise. Customs processing can delay delivery.

Delayed, lost, or damaged packages
Review the tracking page first. If tracking has not updated for an unusual period, a package is marked delivered but cannot be located, or the package arrives damaged, email partners@generalstrategy.co with the order number and relevant photos when applicable. We will review the issue and help determine the appropriate next step with the carrier or fulfillment partner.

Contact
Email partners@generalstrategy.co. Support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time. We aim to reply within one business day.