Shipping policy
VALO Home Shipping Policy
This policy applies to orders from the United States. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.
Where we ship
We currently ship to addresses within the United States.
At this time, we do not offer international shipping.
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday). Orders placed on weekends or U.S. public holidays will be processed on the next business day.
Order Cut-Off Time
Our daily order cut-off time is 2:00 PM (CST). Orders placed after this time will be processed on the next business day.
Shipping Rates & Shipping Times
| Shipping Method | Shipping Time | Shipping Cost |
| Free Shipping | 5–15 business days | Free on orders over $70 |
| Standard Shipping | 5–15 business days | $8 on orders $70 or less |
| Express Shipping | 2–7 business days | $15 |
Note: Delivery estimates begin after an order has been dispatched and may vary depending on your location and courier operations.
Delivery Trems
We ship with USPS, UPS, and FedEx.
Address Change
The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at contact@valohome.us.
Cancelations
Orders may be cancelled within 24 hours of purchase.
Once an order has been processed or dispatched, cancellation requests may no longer be accepted.
Please refer to our Return & Refund Policy for additional information.
Damaged Packages in Transit
If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.
Contact Us
If you have any shipping questions, please contact us:
Business Name: Valo Home
Email: contact@valohome.us
Phone Number: +1 469 980 1007
Address: 5151 Headquarters Drive, Suite 290, Plano, TX 75024, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.