Refund policy

VALO Return and Refund Policy

We want you to understand the return process before you order. This policy applies to purchases made through this store.

Return requests
Most unused items may be requested for return within 30 days after delivery. To begin a return, email partners@generalstrategy.co with your order number and the reason for the request. Do not send an item back until you receive return instructions and authorization.

Return condition
Returned items must be unused, undamaged, and in their original packaging with all included parts, manuals, and accessories. Items that show use, damage, missing parts, or altered packaging may not qualify for a refund.

Non-returnable items
Final-sale items, gift cards, personalized items, and items that cannot be resold for hygiene or safety reasons are not returnable unless they arrive damaged, defective, or incorrect. Any product-specific exception will be shown before purchase.

Damaged, defective, or incorrect orders
Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate resolution.