Refund policy
VALO Home Return and Refund Policy
We want the return process to be clear before you order. This policy applies to purchases made through valohome.us.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@valohome.us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@valohome.us.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Gift cards, personalized items, and products that cannot be resold for hygiene or safety reasons are non-returnable, unless they arrive damaged, defective, or incorrect.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
If you have questions about your return, refund eligibility, or how to begin the return process, contact us at:
Business Name: Valo Home
Email: contact@valohome.us
Phone Number: +1 469 980 1007
Address: 5151 Headquarters Drive, Suite 290, Plano, TX 75024, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CST)
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.