Terms of service

VALO Terms of Service

These Terms of Service govern your use of this website and purchases made through the VALO online store. By using the site or placing an order, you agree to these terms and to the policies linked on this site.

Store use
You may use this site only for lawful personal or business shopping purposes. You may not interfere with the site, attempt unauthorized access, submit false information, or use the site in a way that violates another person's rights.

Product information
We work to present product descriptions, specifications, finishes, prices, and availability accurately. Displayed colors can vary by screen and lighting. Some lifestyle images may be staged or digitally produced from product references to show scale and context; the product gallery and selected variant identify the item offered for sale. If a material error affects an order, we may contact you to confirm a correction or cancellation.

Orders and payment
Submitting an order is an offer to purchase. An order is accepted when we send confirmation that it has been processed or shipped. We may decline or cancel an order because of inventory, pricing, payment, fraud-prevention, shipping, or legal restrictions. Prices, taxes, shipping charges, and the order total are shown before payment. You are responsible for providing accurate billing, shipping, and contact information.

Shipping, returns, and refunds
Shipping methods, charges, and estimates are shown at checkout where available. Delivery estimates are not guarantees. Returns and refunds are handled under our Return and Refund Policy. Please review both the Shipping Policy and Return and Refund Policy before ordering.

Third-party services
The store may rely on Shopify, payment processors, carriers, suppliers, analytics providers, and other service providers. Their services may be subject to separate terms. Links to third-party websites are provided for convenience and do not imply control over their content.

Intellectual property
The VALO name, site design, copy, graphics, and other store content may not be copied, reproduced, or commercially used without permission, except where permitted by law or where content belongs to its respective owner.

Disclaimers and limitation of liability
To the extent permitted by applicable law, the site and its content are provided without guarantees beyond those expressly stated. We are not liable for indirect, incidental, or consequential losses arising from use of the site or products. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Changes
We may update these terms by posting a revised version. Changes apply from the date they are posted and do not reduce rights already attached to a completed purchase where prohibited by law.

Contact
Questions may be sent to partners@generalstrategy.co. Support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time, and we aim to reply within one business day.